TERMS AND CONDITIONS THAT APPLY TO YOUR HOLIDAY BOOKED DIRECTLY WITH MARSKE COTTAGES

If you book through a third party website such as Sykes Cottages, Owners Direct or Booking.com etc, the terms and conditions may vary and you should refer to the terms and conditions sent to you at time of booking. We encourage all guests to book direct.


BOOKING TERMS AND CONDITIONS FOR MARSKE COTTAGES:


CONTRACT

The Contract for a short-term holiday rental will be between Marske Cottages trading as Marske cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”)under the following booking conditions. UK law will govern the Contract.


The contract of hire is not effective until we have confirmed the booking, received and processed the deposit. The contract will be subject to these booking conditions and must be complied with.


The party leader must be at least 18 years of age at the time of booking and the names, addresses, contact details and ages of all members of the party must be shared with us on request.


The party leader agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by ALL members of the party and they must stay at the accommodation throughout the holiday period unless agreed beforehand. PAYMENT Bookings are provisional until confirmed by us on receipt of the booking form and payment of the deposit of 30% of the holiday cost. The deposit must be paid with 24 hours of booking. The balance of the rental will be due for payment 42 days before the start of your holiday. We reserve the right to cancel a holiday where payment has not been received 42 days before the commencement date in which case the deposit is forfeit. If the booking is made within 42 days of the holiday start date, then payment will be due in full at the time of booking. No entry to properties will be allowed without payment, in full, being cleared beforehand.


CANCELLATION

Cancellations must be immediately notified to us. Please callus on 01642481723 or e mail: info@marskecottages.com and we will confirm the procedure. Written confirmation will be required by email. Please ensure you receive an acknowledgement and get in touch if you do not hear from us within 24hrs to ensure that the cancellation has been processed.


We have invested for your protection in a system called Master Cancel which provides a refund of accommodation costs from 60 days – 48 hours before arrival and enables us to offer flexible cancellation terms.


If you need to cancel we will do all we can to rearrange dates/cottages so that you can enjoy your break at convenient time. See section below on changes to your holiday.


If it is not possible to agree a suitable date and you cancel up to 2 days before check-in date your booking accommodation costs can be refunded. You will be reimbursed between the check-in date & check out date of the original booking onto the original payment source. E.g. for arrival on Friday you must cancel before 3 pm on the Wednesday before.


If you cancel after 48-hours of check-in date or on the day of check-in, you will not be able to change your dates or be reimbursed for your booking costs under any circumstances.


We will however try to re-let for you, if we are able to re-let we will refund you all or part of the sum you have paid, depending on the value of the replacement booking(s). This may be less than you paid e.g. if the final letting price was discounted or only some of the days are re-let.


CHANGES TO YOUR HOLIDAY & RE-ARRANGED DATES

Holiday dates may be changed once, for new dates at Marske Cottages, provided the Property is available for the new dates, if the changes are agreed more than 61 days before the start of the original holiday dates and if any additional charges due to change of date or cottage are made.


If we are unable to honour your booking or part of your booking due to the property being withdrawn or by a Force Majeure Event (please see definition below), Marske Cottages may, at its sole discretion, offer you: a full or partial refund; or alternative holiday dates; or such other remedy as Marske Cottages considers appropriate with regard to the circumstances.


In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to: acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; collapse of buildings, fire, explosion or accident; any labour or trade dispute, strikes, industrial action or lockouts; non-performance by suppliers or subcontractors; and interruption or failure of utility service.


This will be the full extent of our liability. No additional compensation, expenses or costs will be payable.


VOUCHERS

Vouchers may be issued as full or part refund for a variety of reasons. These vouchers have no cash value, they are not transferable and must be used by the person named on thevoucher.The person named on the voucher must be resident at the property for the duration of the booking. The voucher must bused by the expiry date – the expiry date is for the last datestaying at the property not the date of booking. A minimum night stay may be specified.


TERMS OF RENTAL

The number of people occupying the premises shall not exceed the number stated on the booking form. Breach of this rule will terminate the contract without recompense.


You may access the property from 3pm on the day of arrival. Please note that departure is by 10am on your final day. We need this time to ensure that the cottage is ready for your arrival after the previous guest’s departure.


You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. On departure, you are requested to leave the accommodation in a clean and tidy condition.


You agree to vacate the hired premises without demand at the termination of the period of hire. We have the right to enter the property at any reasonable time for the purpose of inspection or repair work and you undertake to leave the premises secure if left unoccupied during the period of let.


All properties and immediate areas are totally non-smoking and non-vaping.


You agree to supervise children and animals at all times.


You undertake to relieve Marske Cottages of any liability for damage or injury, however caused, by any member of his/her party. You must take all necessary steps to safeguard yourselves and the property. We accept no responsibility for loss, injury or damage to any member of your party or of their property, howsoever caused, arising in any manner out of the let of the premises.


On-street car parking for 1 car per cottage is on a first come first served basis. We cannot accept any liability for Guests vehicles. We do not have a facility for charging electric cars.


WI-Fi/internet access is provided for your use. You agree treasonable and lawful usage of this service. We cannot guarantee internet access but have a contract for prompt repair in place should remedial action be required.


Care of the property. You are responsible for the property and are expected to take all reasonable care of its furniture & fittings. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or be a nuisance or annoyance to the owner or other neighbouring properties. You are legally bound to reimburses for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). Lost keys are charged at £5 per key to cover there placement cost.


Dogs are welcome by arrangement. We only allow dogs when have they been booked in. Maximum of 2 dogs per booking. Dogs must be well behaved, house-trained, kept under proper control nor left unattended in the property. Dog waste must be collected and disposed of. Dog owners will beheld responsible for any damage caused to the property, contents or outside space by their dog and for any extra cleaning required. We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, or liable to be a nuisance or danger to others


DISCLAIMER

We have taken every care to ensure the accuracy of property descriptions and all information is provided in good faith and believed to be correct. In the event that any individual term orclause stated in this Contract is not permissible by law, the remainder of the Contract shall remain valid. This Contract is governed by and construed in accordance with UK Law. This does not affect your statutory rights.


COMPLAINTS

Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately togive us the chance to resolve it. We value your custom and want you to enjoy your stay and return. We are close by and will do our best to resolve any problem. Issues must be raised before you leave! Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.