Last updated: 15th October 2020 Date of Future Review: 15th October 2021
Marske Cottages are committed to protecting the privacy and security of your personal data. We use the information we collect about you to improve our service and provide a more personalised experience. By sending your details to us, you acknowledge that you have read the following and agree that Marske Cottages may use information supplied by you for general administrative, marketing and operational purposes.
Marske Cottages will use any personal information collected from this website (www.marskecottages.com) in accordance with the UK Data Protection Act 1998 and the General Data Protection Regulation which comes into effect May 2018.
Marske Cottages has taken, and will continue to take, appropriate measures to keep secure any personal information given by users of this site.
Although we take appropriate measures to ensure the security of information in our possession, you acknowledge that the Internet is an open network and the transmission of information over the Internet is not controlled by Marske Cottages. You have certain rights under applicable law including the right to access or correct information. You acknowledge that information given by you is supplied voluntarily.
We use an external booking engine Supercontrol to ensure the security of your information throughout the booking process, all payment information is input on their secure system using a company called Holiday Rent Payment.
We use external operators to manage our email marketing communication but they do not disclose our mailing list to any other party.
We use Google Analytics and other monitoring software on our site to help us understand how guests use the website. This enables us to identify any problems in using the website and generally improve on our service. This type of technology also allows the proprietor of the technology (e.g. Google) to access your information. We have no control over how your information is processed by third parties such as Google. Please read their privacy policies to understand how these third parties may use your information.
What information do we collect or process and why?
Your name, address, telephone number, email address and payment details when you make a booking on our booking engine run on our behalf by Supercontrol. Your name, address, telephone number, email address when you complete our online contact form or send us an enquiry by other means.
If you contact us by other means, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although these are optional.
We retain information from bookings or enquiries unless you ask us to delete the information.
Subject to the exceptions described below, we delete your information upon request. Subject to applicable law, we may retain information after account deletion. For example, if there is an unresolved issue relating to your account, such as an outstanding invoice on your account, we may also retain certain information if necessary for its legitimate business interests, such as fraud prevention or if law requires us to.
All information you provide to us is stored on our & our suppliers secure servers. Please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information whether collected by us or by our suppliers, we will use strict procedures and security features in order to reduce the risk of unauthorised access.
Marske Cottages will not disclose any personal information to third parties other than our processing partners, or use the information in any other way without prior consent. We do not disclose personal information about individuals to advertisers or sell your information to any other organisation for marketing purposes.
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer/device
- To provide you with information, products or services that you request which we feel may be of interest to you, where you have consented to be contacted for such purposes
- To carry out our obligations arising from any contracts entered into between you and us
- To notify you about changes to our service
Your information is shared with our processing partners purely for the purpose of fulfilling their contract with Marske Cottages.
You have the right to access your information held by Marske Cottages and where necessary, to have it amended or deleted. For more details, please contact: firstname.lastname@example.org
If you wish to opt-out of email notifications and communications you can use the unsubscribe link in any marketing email sent to you or contact us and we will ensure you do not receive any more communications.
Our web site contains links to other sites, which are completely unrelated to Marske Cottages. This privacy statement does not apply to these sites nor are Marske Cottages responsible for the content and practices of these web sites.